Octopus Outsourcing is a fast-growing Business Process Outsourcing (BPO) company based in Alexandria, Egypt. Founded in 2020, the company provides high-quality, cost-effective outsourcing solutions to global clients. Octopus specializes in services such as customer support, technical assistance, back-office operations, and content moderation. With a multilingual team and a capacity of over 2,200 seats, the company serves clients in more than nine countries across Europe, the Middle East, and North America. Octopus is recognized for its commitment to excellence, innovation, and client satisfaction.
The Story Behind Octopus: How It All Started
The story of Octopus Outsourcing began in 2020 with a clear vision: to redefine the outsourcing experience for companies worldwide. Launched in Alexandria, Egypt, the company was founded by a team of industry experts who recognized a growing need for high-quality, flexible outsourcing services in the global market. Despite launching during a challenging economic period, Octopus quickly gained traction by focusing on customer satisfaction, operational efficiency, and multilingual support. The company started with a small team and a few clients, but its strong performance and client-centric approach fueled rapid growth. Today, Octopus Outsourcing stands as a trusted partner to leading companies across several continents, offering tailored solutions with a human touch.
BPO Services Offered by Octopus Outsourcing
Octopus Outsourcing delivers a comprehensive range of Business Process Outsourcing (BPO) services designed to meet the unique needs of diverse industries. The company’s core services include customer support, where trained agents handle inquiries, complaints, and technical issues with speed and professionalism. Octopus also provides technical support, helping clients troubleshoot and resolve product or service-related problems efficiently. In addition, the company excels in back-office operations, such as data entry, billing, and administrative tasks, enabling businesses to focus on their core activities. Other BPO services include content moderation, lead generation, and order processing, all carried out with attention to detail and quality assurance. These services are available in multiple languages, ensuring seamless communication with customers around the world.
Customer Support Solutions: 24/7 Excellence
At the heart of Octopus Outsourcing success is its 24/7 customer support service, built to deliver seamless communication and client satisfaction around the clock. The company offers inbound and outbound call handling, live chat, and email support, all managed by a skilled and multilingual team. Whether it’s resolving customer issues, answering inquiries, or processing orders, Octopus ensures a fast, friendly, and consistent experience. With advanced CRM tools and performance monitoring systems, every interaction is tracked and optimized for quality. Businesses benefit from reduced response times, increased customer loyalty, and scalable support that adapts to demand, making Octopus a trusted extension of any customer-facing operation.
Technical Support Services: Smart and Reliable
Octopus Outsourcing offers smart and reliable technical support solutions that empower businesses to deliver seamless user experiences. Their dedicated technical support teams are trained to handle a wide range of issues, from basic troubleshooting to advanced technical challenges, across software, hardware, and digital platforms. Services include tier 1 and tier 2 support, remote diagnostics, and step-by-step guidance for end users. By combining technical expertise with strong communication skills, Octopus ensures faster issue resolution and higher customer satisfaction. Support is available 24/7 in multiple languages, allowing businesses to scale globally while maintaining a consistent and professional support standard.