From Egypt to the World
Beyond Outsourcing.
Towards Impact.
Elevate your customer experience, streamline operations, and drive innovation, with an outsourcing partner that feels like an extension of your team.
Recognized by IAOP®
Proudly featured in the 2025 Global Outsourcing 100® by IAOP
This global recognition confirms our commitment to delivering world-class outsourcing services with innovation, quality, and impact.
- Demonstrated excellence in customer experience and support
- Recognized for innovation in outsourcing solutions
- Trusted by global brands for scalable growth
CERTIFICATIONS
Cyber Security Maturity Model
CERTIFICATIONS
Cyber Security Maturity Model
Our organization has achieved compliance with the Cybersecurity Maturity Model Certification (CMMC), demonstrating our commitment to protecting sensitive information through robust cybersecurity practices and protocols.
PCI DSS
We maintain Payment Card Industry Data Security Standard (PCI DSS) certification, ensuring the highest level of security for payment card transactions and sensitive customer financial data.
ISO 27001
Our ISO 27001 certification confirms our implementation of a comprehensive information security management system that protects your data with internationally recognized best practices.
SOC 2 Type 2
Our SOC 2 Type 2 certification verifies our long-term compliance with rigorous security, availability, and confidentiality controls, demonstrating our sustained commitment to protecting client data.
Industries We Serve
Comprehensive Outsourcing and Customer Experience Solutions
Food Delivery
Fast, reliable support for food ordering apps.
Automotive
Customer care for car sales and services.
E-Commerce
Boosting online sales through responsive support.
Renewable Energy
Helping green energy brands assist their users.
Home Warranty
Quick support for claims and inquiries.
E-Mobility
Support for electric vehicles and smart mobility.
Hospitality
Seamless guest support for hotels and travel.
Streaming Media
Managing subscriptions and viewer support.
Medical Tourism
Personalized sales and support for patients seeking healthcare abroad.
Why Octopus
A CX partner that adapts like an octopus: agile, resilient, and fully integrated.
Scalable. Secure. Compliant.
Global delivery with local talent
8-legged efficiency = full-service outsourcing
Strategic Alexandria location with multilingual support
3-core hearts = Technology + Industry Expertise + Customer-Centricity
Why Egypt
Egypt is a fast-rising global BPO hub
- Young, tech-savvy, multilingual workforce
- 550K annual grads; 220K in BPS; 50K in IT
- Strategic EMEA location = time zone overlap with US, UK, EU
- Listed by Gartner as a top global delivery destination
- Cost savings up to 40%
Awards & Recognition
Award-Winning Excellence. Powered by People.
We’re proud to be recognized among the best in the CX world, not just for what we do, but how we do it.
Best Customer Care BPO
Customer Experience Live Awards, Middle East 2025
At Octopus Outsourcing, customer care is more than a function, it’s a philosophy. This recognition affirms our commitment to creating seamless, human-centered experiences through agility, empathy, and consistent excellence.
Best Operational CX Leader
Customer Experience Live Awards, Middle East 2025
This award celebrates the operational brilliance of our Head of Operations, whose leadership, clarity, and relentless pursuit of CX excellence continue to raise the bar. His results-driven mindset and people-first approach are the backbone of our award-winning delivery.
Languages we support
Arabic
Testimonials
Honest Reviews from our Customers
Regional Team Manager
“Your unwavering commitment and proactive approach have been invaluable to our success. I deeply appreciate your sense of urgency, added value, insightful perspectives, and our flourishing partnership and I can’t wait to share more success stories through our journey together.”
Regional Vendor Manager
“The operation team has a high level of accountability and ownership and they fully understand our targets and standards and values that we are following and applying”
Project Manager - German Account
“Service orientated, reliable, very professional. In short: An excellent service provider for outsourcing.”
Let’s Take Your Customer
Experience to the Next Level
Great customer experience isn’t just delivered, it’s engineered. We bring together strategy, technology, and people to create moments that matter and results that last.
