OCTI DIGEST

War in Ukraine. Persistently high inflation. Looming recession in two of the region’s largest
economies, Germany and the United Kingdom.
1 Life in Europe has been fraught over the past
year as geopolitical upheaval converged with pocketbook worries that invariably impact
customer experience.

Being proficient in the industry is essential in the fast-paced world of call centers, where every interaction is an opportunity to provide outstanding customer service. Resolving problems is one vital step of an effective call center, another step is creating the unique experience that a customer would recall on the long run because of its great functionality. Empathy, expertise, and technology, altogether turn the service to extraordinary starting from a basic good level.

Intensive and comprehensive training is the key to growth in the busy world of call center industry, that is the heart and soul of every business’s operation. It’s never a bad move to start investing in the professional development and skill enhancement of call center representatives, which will in return, result in success as an impact of outstanding customer service.

The need for robust data security standards keeps getting crucial more day by day as technological advancements take place in circles of customers and organizations interactions which highlights the emergence of compliance measures and practices. In this article we will delve into how crucial it is focus on data security in call centers and how it is fundamental to build customer trust and ensure regulatory compliance, while also taking a deeper look on how we apply those practices at Octopus Outsourcing.

Stress times occur almost every single day for an agent. Being a team leader or a supervisor over agents requires you to be available at most times to provide support. It is believed that 78% of CEOs find company culture to be among the top five factors impacting a company’s productivity. This happens when the agent finds continuous support which will then positively reflect over CSAT.