Octopus is a technology‑led customer operations company.

Founded in Egypt in 2020. Today Octopus runs customer operations for clients in 15 countries, from 3,000+ seats.

Our story. From the first operation to today.

2020
The first operation
Dr. Khaled Al-Amrawi founded Octopus in Alexandria, with a small office, a handful of dedicated professionals and a single line of business.
Growth
Five sites, two countries
Sites in Alexandria, at Smart Village and Madinet Nasr in Cairo and at Silicon Waha in Assiut, and an office in the UAE. Today, 3,000+ seats.
Reach
Clients in 15 countries
Teams working in 16 languages, from English and Arabic to German, Dutch, Italian and Spanish.
Today
One accountable system
Kemi, Octopus's embedded technology and intelligence layer, runs inside the operation, with trained teams who protect judgement and customer experience.
Next
Technology, talent and partnership
Harnessing technology, nurturing talent and building lasting client partnerships.

Vision

To be a dedicated solutions provider to ensure clients' success with endless possibilities, through our talented and passionate team.

Mission

We drive customer experience to the next level with exceptional innovation and excellence.

Values

RespectValue everyone.Every voice matters. Differences become strengths.
LoyaltyStand together.We honour our commitments and stand strong when it matters most.
IntegrityAct honestly.We do what is right, even when no one is watching, and keep our word.
ExcellenceRaise the bar.We craft, refine and elevate every detail.

What keeps the Octopus family resilient.

InnovationA forward-thinking culture where people try new ideas and techniques.
AgilityStrategies, processes and resources adapt quickly to client needs.
Customer centricityLong-term relationships built on trust and transparency.
GrowthSkill development, career progression and continuous improvement for every team member.
Continuous learningHigh standards and a culture of continuous learning.

The Octopus Language Skills Academy helps team members build their language skills, for personal and professional growth.

Responsibility is a mindset, not a department. Octopus builds ethical, environmental and social care into how it operates.

Electric buses: Employee transport moved to electric buses, to cut emissions from the daily commute.
Plastic Free Day: Recycled tote bags and bottles handed out, to raise awareness of sustainable living.
Young people: Support for underprivileged youth. Volunteer initiatives and local outreach.
Local partners: Work with ethical local vendors and community organisations.

Long-term partnerships built on transparency, reliability and measurable results. Tell us how your operation runs today. One meeting starts it.

contact-us@octopusoutsourcing.com

Build a career in customer operations, in the language you work in.